In case you want to return a product, please send us an email first with the reason and the invoice order number in the subject.
We will provide you with a return label free of charge and a cancellation number as soon as possible.
Please attach the label within 5 days on the original and complete package and send it through one of the major logistical providers.
The following terms apply:
Within 14 days, you can always return the product without mentioning the reason.
Of course, we are still interested to know why you return it.
Between 14 and 30 days we would like to know the exact reason for the return.
Please look under “How do I return?” for the procedure.
After 30 days it is not possible to return products except for clear warranty cases
In case of malfunctioning within a year after purchase, you can return the product with the procedure mentioned under: “How do I return?”
I don’t have the original packaging, can I return?
In case the original packaging is lost we will deduct an amount of 10% from the purchase price.
It also depends on condition of the product returned what amount is deducted.
Please mention this in the procedure “How do I return?”.
Can I exchange instead of a refund?
Of course, you can exchange a product as long as the products are identical.
In any other case please follow the procedure mentioned under “How do I return?”.
Any product that were modified on your request like certain customizations cannot be returned.
Send an email to firstname.lastname@example.org in case you have any doubts.
Have you received my returned item?
To return an item, we recommend using a postal service that provides tracking information like PostNL, DHL, UPS or FedEx.
Do you refund the delivery charge?
If you return the product within 14 days of receipt, we will refund the delivery charge costs using the method provided in our return mail mentioned under the procedure “How do I return?”.
After the term of 14 days we will not refund the postal charge other than in case of a malfunctioning product.
When will I receive my refund?
It can take up to 14 days for your return to be fully processed.
Your refund will be credited if possible to the payment method you used when purchasing the returned items. Mention if possible your bank account number.
It may take 2-3 days to clear depending on your bank.
The refund date could appear on your statement as the time of purchase or the time of refund.
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